Active Voice
Intelligence

Avondx Voice Analytics is a NEW AI SOLUTION that targets the retail market with real-world data to monitor front line workers when they service customers in near real time.

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18 June 2024

in the “Beta” section

About us

Avondx is now featured in the car service industry including car washes and concierge lots.

01

How Avondx VA works

The scores provided by Avondx will give trainees an idea of where they went wrong and how they can improve service delivery. Perfecting the sales pitch can result in repeat customers visits to grow the business and improve customer satisfaction

Customer Interaction

Customer interaction is then recorded between the front line workers and the customers, with the front line workers utilizing the trigger words.

Trigger Words

Trigger words said by the front line workers are programmed to indicate when the solution should begin and end recordings.

Cloud Upload

Recorded audio will be sent to a cloud where Avondx VA Retail will transcribe audio from speech to text.

Report Generation

Avondx VA will then generate reports based on the performance of front line workers from the transcribed audio, which managers can then review.

Notifications

Managers will be notified on front line workers and business performance on a near real time basis.

Review

Managers can then review the reports from Avondx VA Retail and monitor agent, and business performance.

02

How can Avondx help your business?

Generate immediate feedback

Avondx VA solution will be able to generate immediate feedback on frontline workers performance as they are doing their job. Avondx VA scores service delivery and makes sure they follow the company promotions and guidelines.

Generation technology that uses AI

Today, store managers rely on old technology to monitor and evaluate employees when they service customers. Avondx VA is a third-generation technology that uses AI to complement the usage of mystery shopper and online reviews. Avondx provides managers with new insights to monitor employee interactions with customers in near real-time using Voice Analytics.

03

Avondx is a subscription based software

Subscription

Per Agent / Per Month Or Per Store / Per Month

Services

Software as a service

Industries

Car Wash Services - Car Lube Services - Car Sales Services - Car Rental Services

04

Avondx VA for Training

Avondx VA is a solution for monitoring frontline workers. It is a transformative technology that harnesses the power of artificial intelligence and machine learning to enhance workforce management and performance in various industries. By analyzing and extracting valuable insights from voice interactions, our solution empowers organizations to improve employee productivity, ensure compliance with standard operating procedures, and enhance overall operational efficiency. In today’s fast-paced business environment, frontline workers play a crucial role in delivering exceptional customer experiences and maintaining operational excellence. However, monitoring and managing their performance can be challenging, especially in industries such as customer service, healthcare, and retail. Our voice analytics solution provides a comprehensive approach to monitor and evaluate frontline workers’ interactions in real-time. By automatically transcribing and analyzing voice conversations, we offer valuable metrics and performance indicators, such as speech patterns, tone of voice, and adherence to predefined scripts or protocols

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Following the guidelines

FAQs

Answers to the most frequently asked questions.
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About us

At AVONDX, we envision a world where frontline workers are empowered with the tools they need to provide exceptional customer service. We strive to provide innovative voice analytics solutions that help businesses improve their operational efficiency and deliver better customer experiences. We are committed to revolutionizing the retail industry through cutting-edge technology and unparalleled customer support.

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